Refund policy

Refund & Return Policy

Last Updated: July 24, 2026

At PrimeLume, we want you to be completely satisfied with your purchase.

60-Day Returns

We offer a 60-day return policy from the date your order is delivered.

To qualify for a return:

* The item must be in its original condition.
* It should include all original packaging and accessories.
* Proof of purchase is required.

Non-Returnable Items

We cannot accept returns for:

* Gift cards
* Final sale items
* Used or damaged items caused by misuse

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include your order number and photos of the issue.

Refunds

Once your return is received and inspected, we’ll notify you of the refund status. Approved refunds are issued to your original payment method within 5–10 business days.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error.

For return requests, contact us through our Contact Us page.